Sh!ft Happens

SHIFT HAPPENS: The Workforce Podcast We explore 360-degree workforce solutions and how thoughtful automation elevates business performance, reshapes workforce strategy, strengthens day-to-day operations, and enables leaders to refocus human capital on serving clients, guests, and employees—today and into the future. Hosted by Jeremy Friedman of Instawork and Shaun Coe, CEO of HC-Resource and Ascendium, the show delivers real-world conversations on workforce strategy, AI in staffing, labor forecasting, scheduling, and the future of the hourly and frontline workforce. Each episode features candid discussions with operators, HR leaders, and workforce technology builders navigating talent shortages, automation, gig labor, and post-pandemic workforce shifts across hospitality, healthcare, logistics, retail, and tech-enabled operations. This podcast goes beyond theory to break down what is working, what is failing, and how workforce lea