Meta’s new Muse delivers, Siri gets smart & Apple Store secrets (192, September 19, 2026)

• AI gets more useful and more concerning: Rich says to use AI and understand it, but question its answers rather than blindly trusting it.
• AI can provide emotional support: Caller Bonnie used ChatGPT to help process the loss of her dog, while Bridget Todd explained why emotional connections with AI are becoming more common.
• Meta Muse is a personal AI assistant: Rich likes Meta’s new Muse app, which can connect to email, calendars, reminders and tasks to help get things done.
• iPhone 18 Pro is great, but not a must-upgrade: Better battery life, cooler operation and a variable-aperture camera stand out, but recent iPhone owners can probably wait.
• Siri finally gets much smarter: Siri can privately index messages, emails, photos and other personal information so you can ask questions about your own life.
• Spectrum Mobile could save a caller $1,500: Rich says the free-year offer could be worthwhile, but check Verizon coverage where you live and work before switching.
• Watch for government impersonation scams: If someone claiming to be with the government or law enforcement demands immediate payment, hang up and independently verify the claim.
• Restart first when an app stops working: A caller with Gmail trouble was reminded that a simple phone restart should be the first troubleshooting step.
• Stop Samsung Wi-Fi from turning itself back on: Disable "Turn Wi-Fi on automatically" under Intelligent Wi-Fi if you want full control over the connection.
• Facebook lockout workaround: If normal account recovery fails, a paid Meta support plan may provide access to a real person who can help.
• How the Apple Store was created: Former Apple retail chief Ron Johnson shared how he and Steve Jobs built the stores around service, hands-on experiences and the Genius Bar.
• You can completely turn off Siri: iOS 27 adds an option under Settings > Siri to disable Siri entirely.
• You can't remove data from the dark web: After a breach, focus on protecting yourself by limiting shared personal information and freezing your credit when appropriate.
• Amazon Prime Big Deal Days are October 6 and 7: Add items you want to your cart ahead of time so it's easier to spot real price drops.
• Fix missing email on an iPhone: Go to Settings > Apps > Mail > Mail Accounts and try reconnecting, or remove and re-add the affected account.
• Apple Watch finally shows steps on the watch face: Series 12 and Ultra 4 can display near-real-time step counts without a third-party app.
• Portable hotspots won't work at sea: Cellular hotspots need a cellular signal, so they won't replace cruise ship Wi-Fi when you're offshore.
• AirPods microphone acting up? Clean them first: Carefully clean the earbuds and microphone areas before assuming the hardware needs replacing.
• Chrome pop-ups may come from rogue extensions: Remove extensions you don't recognize, check notification permissions and clear browser data.
• Skip questionable streaming black boxes: Rich recommends legitimate streaming services over devices that can bring legal, privacy, security and reliability concerns.

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