Outpost WFM: Project OutCast

Project OutCast is an Outpost WFM production but this isn’t just about WFM schedules and calculations, this isn’t about how close your forecast variance was and this definitely isn’t about whether or not you’ve memorised the AHT formula. I do things different, I find creative solutions to real challenges and I don’t create problems and chaos to justify the need for WFM. What often lacks is the understanding of how to apply the various WFM functional components in a contact centre. I am Corey Sewpersad and this is Project OutCast. An Outpost WFM production.