Questions and Answers on Federal Employees Retirement System(FERS) This episode only covers FERS BASIC BENEFIT PLAN. The next episode will cover: SOCIAL SECURITY, THRIFT SAVINGS PLAN, and GENERAL RETIREMENT INFORMATION. PDF Edition Where can I call if I have questions/problems concerning my retirement benefits? The NALC Retirement Office operates a toll free number (800-424-5186) on Monday, Wednesday and Thursday, 10-12 noon and 2-4 pm, Eastern Time. Members may also call 202-393-4695 Monday-Friday from 9:00 to 4:30 Eastern time.
