In this episode, Ken Lain, the Mountain Gardener, shares a true story of why customer service failed at Verizon. He explains why his own business takes a very different approach, and how that choice has become a surprising competitive edge. It’s a candid, unfiltered look at what’s breaking and what still works when it comes to caring for people. Listen to Mountain Gardener on Cast11: https://cast11.com/mountain-gardener-with-ken-lain-gardening-podcast/ Follow Cast11 on Facebook: https://Facebook.com/CAST11AZ Follow Cast11 on Instagram: https://www.instagram.com/cast11_podcast_network/
