Why We Fired Our Answering Service After 48 Hours | Improving Your Law Firm's Intake Process

After a rocky two day start, we've decided to hire our brand new 24/7 phone answering service. They made mistakes both in the production of the service - how well they answered the calls - but also in the complete mishandling of our complaints. Brian goes into how the law firm trains, retrains, reviews, and manages new client phone calls in order to maximize the number of clients that we can help. ____________________________________ Brian Glass is a nationally recog...