What Processes in Your Firm Are Driving Your Clients Insane? | Behind the Scenes of a Glass Family Car Purchase

The Glass family recently purchased a new car. And the process almost drove Brian insane. Brian can't walk into a business without seeing (and commenting to his wife Krista) about all of the ways that he could run it better. And the experience of buying a car from a traditional dealer is rife with opportunity for this. It left him wondering... what processes do we have in our law firm that drive clients insane? Are there things that we do just because it's always ...