Ross Hickey of Shippeo talks about supply chain visibility - closing gaps, building future-proof tech stacks, change management, and driving business value. IN THIS EPISODE WE DISCUSS: [03.39] An introduction to Ross and his role at Shippeo, and a reminder of who Shippeo are and how they help their customers. [04.45] From in-transit uncertainty to the first and last miles, the typical blind spots Shippeo see with their customers, the problem of fragmentation, and why organizations often overlook key areas in their transportation networks. "Fragmentation really is the root cause behind so many problems." [07.53] How businesses can start to evaluate their ecosystem to shine a light on blind spots and tackle fragmentation. "Organizations need to take a more diagnostic approach at the actual problem itself." [10.24] Shippeo's seven value drivers, and how closing visibility gaps leads to overall performance improvement. "What if your logistics team had immediate access to information at their fingertips, understanding exactly what's going on with their shipment and proactively alerting the external stakeholders as to what's going on? Meaning any time a customer is reaching out, you can treat that as an escalation, that shouldn't be standard business as usual." [15.25] How real-time visibility impacts key business outcomes for Shippeo customers. "Think of visibility as your system of information powering your system of orchestration." [18.25] Understanding your 'why' and leveraging that to build a business case for real-time visibility. [20.58] How organizations should be thinking about their tech stack as they look to translate visibility into business value. "The technology is the enabler, to enable people to become more effective in achieving the outcomes they want to achieve. So rather than focusing on: 'What tech do I specifically need?' It's about identification of the problem, and aligning technology to that." [25.31] The importance of partnership, and how businesses should approach choosing the right partner, ensuring that their investment is scalable and technology future-proof. [29.17] Why change management is critical to digital transformation, and how organizations can shift their teams mindset to work with new solutions in a more strategic, proactive way. "The technology works, but getting people to adapt to it, to work with it and use the information they're being given – that's the bigger challenge." [34.04] Collaboration and what successful cross-functional alignment needs to look like. [36.27] Ross's final words of advice for listeners to take away from today's discussion. RESOURCES AND LINKS MENTIONED: Head over to Shippeo's website now to find out more and discover how they could help you too. You can also connect with Shippeo and keep up to date with the latest over on LinkedIn , Facebook , Instagram or X (Twitter) , or you can connect with Ross on LinkedIn. If you enjoyed this episode and want to hear more from Shippeo, check out 443: Mastering Visibility: Insights from LogTech Live with Shippeo . Check out our other podcasts HERE .
