202. Legal Q&A: How to Handle Cancellations, Refund Demands, and Review Threats

Hey friends! This week I’m joined by my partner at Griffith Suazo Law, Alisha Suazo, and we’re answering your most burning questions that we see come up time and time again inside our Facebook Group, inbox, and DMs. These are real-life scenarios that get sticky (and expensive) if you’re not prepared and informed. Today, we’re giving you the clarity and language you need to navigate these sticky situations with confidence. 

From handling chargebacks, cancellations, travel fees, and refunds to whether or not a client’s initials count as a signature (spoiler: not really)... we’re breaking down real situations, legal best practices, and the contract and clauses you need to protect your business. If you’ve ever second-guessed how to respond to a client or want to better understand what your contract actually covers in a crisis situation, tune into this episode now. 

What You’ll Learn:

• What makes a contract legally binding (and what doesn’t)
• Why waiting to sign a contract can give you leverage
• How to handle last-minute cancellations and refund requests
• What to do when a client pushes back on your pricing or travel policy
• How to protect yourself from chargebacks, review threats, and venue overreach
• Why contract enforcement is just as important as having a contract

Mentioned in This Episode:

• BLOG: How and When to Use a Cancellation Contract 

Get 20% OFF select contracts at thelegalpaige.com, use code LEGIT20 at checkout:

• Fee & Retainer Clause
• Right to Adjust Pricing Clause
• Travel Fee Clause for Photographers
• Refund Contract
• Cancellation Contract
• Model Release Form
• Credit Card Authorization & Chargeback Clause

Links and Resources:

Need 1:1 legal support for your business? https://griffithsuazolaw.com/  

Join the TLP Facebook Community, a safe space to ask any questions related to the law or your business: https://tlpfacebook.com/ 

Visit The Legal Paige for contract templates, blogs, and additional legal resources: https://thelegalpaige.com/ 

Follow me on Instagram: instragram.com/thelegalpaige