Leapfrog CX Strategies

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failin