In this episode of Leadership Bites, Guy Bloom interviews Rod Cartwright , a crisis management expert, who shares insights on the importance of crisis preparedness, the role of human systems, and the impact of social media on crises. Rod discusses his background in public relations, the significance of leadership in crisis situations, and the need for organizations to focus on character and culture. He also highlights the importance of crisis simulations and training, and the findings from his recent Reputation Risk and Resilience Report . Takeaways Crisis management involves preparing for major moments that threaten reputation. Organizations often seek help too late, when crises occur. Crisis preparedness should be embedded in organizational culture. Human systems are crucial for effective crisis management. Crisis simulations help organizations prepare for real-life scenarios. Character and culture are as important as operational capability. Social media can amplify crises beyond control. Crisis training should create a safe space for learning. Organizations must focus on relationships, not just reputation. Crisis management requires a long-term perspective. Chapters 00:00 Introduction to Crisis Management 02:54 Rod's Background and Experience 06:11 Understanding Crisis Preparedness 08:44 The Importance of Human Systems in Crisis 11:47 Case Study: Coldplay CEO Crisis 14:45 Character vs. Capability in Crisis Management 17:44 Crisis Simulations and Training 20:41 The Role of Leadership in Crisis 23:48 The Future of Crisis Management 26:42 The Impact of Social Media on Crises 29:26 The 2025 Reputation Risk and Resilience Report 32:25 Long-term vs. Short-term Thinking in Organizations 35:14 Conclusion and Future Directions To find out more about Guy Bloom and his award winning work in Team Coaching, Leadership Development and Executive Coaching click below. The link to everything CLICK HERE UK: 07827 953814 Email:
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