Customer Zero at Exabyte Scale | A Brand Spotlight at Black Hat USA 2026 with Jeremy Powell, CISO of Sumo Logic | Hosted by Sean Martin

Most vendors at Black Hat USA 2026 have something to say about agentic AI. Jeremy Powell, CISO at Sumo Logic, spends this conversation on the harder proof, which is what happens when a company runs its own product in production at scale. Sumo Logic has been doing that for roughly ten to eleven months. Powell calls it customer zero, and it shapes how he answers almost every question here.

The Sumo Logic SecOps team ingests seven exabytes a day globally, which Powell puts at roughly half a billion 8K movies. Against that volume, the team reports 100 percent first level triage handled through automation and about 25 hours saved per analyst per week. Everything learned in production feeds back into the product organization in real time.

Security tooling is notoriously hard to use, especially in the enterprise, and Powell is candid that the realization drove a concerted engineering and product effort to fix it. One result showed up at Black Hat this week in the evolved version of Mobot, the conversational interface inside the product. Users can now prompt their way into an investigation, see the audit trail behind it, and get to an answer without configuring their way there first.

So how do you trust a decision an agent made? Powell points to an audit trail and a log trail behind every decision the SOC Analyst Agent produces, traceable back through every conceivable log to the root decision. He describes it as human on the loop rather than in the loop. People keep the decisions. Execution and delivery get automated.

That changes the shape of the job. Powell describes the SOC becoming something closer to an agile QA organization, where analysts assess the fidelity of what the agent did instead of grinding through first level alerts. On the question of whether automation costs analysts their jobs, he uses a phrase he borrowed from someone else: pay attention to the tension. His answer is that the work gets better and more interesting and the analysts get more capable.

The same logic carries up to the board. Powell argues a security leader's job at the executive level is to measure risk transparently and report it accurately, and that boards will build a trend line out of three data points. Telemetry becomes the raw material for informed risk decisions communicated in an executive-friendly way, with the full reasoning available on request. As he puts it, the auditor cares, and the board cares if you fail the audit.

This is a Brand Spotlight. A Brand Spotlight is a ~15 minute conversation designed to explore the guest, their company, and what makes their approach unique. Learn more: https://www.studioc60.com/creation#spotlight

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