It's a BLAST to SERVE - Where Customer Service Meets Strategy

What really goes wrong in customer service? And more importantly… how do you fix it before customers walk away? It’s a BLAST to SERVE is a humorous, practical podcast that breaks down real customer service stories and shows how better service leads to stronger retention, better reviews, and loyal customers. Hosted by Keith Hessel , founder of Serve Business Consulting , each episode reads a real customer service scenario — the good, the bad, and the painfully awkward — and analyzes how the SERVE method (Smile, Engage, Relate, Verify, Extra Mile) could have changed the outcome. You’ll laugh. You’ll cringe. And you’ll walk away with clear, usable ideas you can apply immediately. This podcast is for: Small business owners Customer service leaders Frontline teams Anyone who wants to turn everyday service moments into long-term loyalty Li