EP992: Preparing Banks and Insurers for the Agentic AI Era

Alfred Quertier, Field chief technology officer, Azentio

As banks and insurers accelerate their AI ambitions, the challenge has shifted from experimentation to enterprise-wide adoption. Puja Sharma speaks with Alfred Quertier, Field Chief Technology Officer at Azentio, on the barriers to scaling AI, emerging production-grade use cases across banking operations and insurance claims processing, and how financial institutions can balance innovation, governance, resilience, and explainability as they prepare for a more autonomous future.