I’m Sorry but….

Morning Mantra: "Never ruin an apology with an excuse." The word 'but' is a relationship killer. It is usually followed by an argument or an excuse. "I am sorry, but...." Excuses are worthless. They make US feel better, they allow US to deceive ourselves, they help US to shuck responsibility. But they do nothing for those that we hurt. It really doesn't matter WHY you did what hurt them, just own it, apologize, and learn from it. Here are a few way...