Don't Forget The Shoes You Have Worn | Ep. 559

Customer Rage Is Rising—Empathy and Service Are Your Competitive Edge On Growth Notes, Frazier reflects on a discussion in an entrepreneur coaching Facebook group about worsening consumer behavior and investigates whether it’s anecdotal or real by reviewing recent data on customer sentiment. He cites findings including the Parola Consumer-Patient Index showing one in three Americans would switch brands rather than be put on hold, declining tolerance for automated systems, Forrester’s CX Inde...