002 Enhancing the Salon Experience with Robert and Mary Cromeans

My Guests today are Robert and Mary Cromeans from the Robert Cromeans Salons in San Diego, Las Vegas and Oklahoma. Robert is also Creative and Business Director at John Paul Mitchell Systems. In todays Podcast Robert and Mary give their thoughts on 4 key areas 1. Selling time and charging for salon services by the time taken instead of the more traditional fixed service prices. 2. The trend towards removing the front desk from salons to make them more mobile and arguably a more efficient client experience. 3. When it comes to in-salon take home product the importance and benefits of staging product placement as part of the client in-salon experience. 4. How numbers influence behaviours and different ways of paying your team.