In this episode of Global Trellis, mediators Brian Shimer and Andrew Arthur share insights on navigating hard conversations, offering a practical five-step conversational pathway that includes awareness, listening, clarifying, validation, and thoughtful response. They explore why people avoid difficult discussions, emphasizing the importance of self-awareness, meaningful listening, and understanding the difference between task-oriented and relational conflicts. The conversation provides cross-cultural workers with valuable tools to approach challenging conversations with empathy, curiosity, and intentionality. Show Notes: Brian and Andrew's Mediation Company: Genesis Christian Mediation https://www.genesischristianmediation.com/ Global Trellis: The Podcast Join Insiders
