Jake Stoll – Director of Partnerships at Rent Ready , a national turn services provider helping property managers simplify and standardize make readies. From sticky notes to standardization: how property managers can cut turn times, improve resident experience, and unlock NOI. Key Quotes “Most make ready boards are in the back of a basement somewhere totally siloed.” “We’ve seen average turn times at 18 days but management companies want 5.” “The first nine days determine retention. Speed without quality isn’t enough." “Data gives you visibility: reliability rates, quality rates, actual vendor performance.” “Patience is critical. Be present, be consistent and the change will come.” Highlights The Problem : Unit turns are still tracked on whiteboards and sticky notes, leading to siloed communication, delays and lost revenue. The Impact : Industry averages show turn times of 18 days, costing operators thousands in lost rent and damaging occupancy rates. The Rent Ready Solution : National vendor network bundled under one system. Software-driven scheduling and automation to cut turn times to ~4.25 days. Dashboards that give property managers visibility into quality, speed and vendor reliability. Resident Experience : The first 9 days in a unit are critical to retention. Poor turns mean work orders pile up immediately, increasing churn. Growth Trigger : Companies feel the pain most acutely during expansion when old processes don’t scale and visibility gaps become costly. Guillermo’s Key Takeaways Turns are not just a cost center, they’re a strategic growth lever . Speed + quality must work together. One without the other creates churn. Data-backed visibility transforms turns into a predictable, repeatable process. Patience and presence matter when driving change in an industry built on status quo. Track not just speed, but quality. What percentage of your turns create immediate work orders?
