Still stuck in a reactive loop with incident response, only fixing problems after they happen? JJ Tang, Co-founder and CEO of Rootly, joins host Andrew Zigler to reveal how to shift beyond reactive, leveraging powerful AI and an often-underestimated skill in engineering: genuine customer empathy. Discover how these elements are crucial for navigating the complexities of modern infrastructure and shaping the future of incident management. JJ explores the forefront of incident response automation, discussing how to integrate shiny new tech like AI safely and why deep customer understanding is key to building trust and reliability. Learn about the common pitfalls leaders face, the cultural shifts needed for proactive reliability, and how teams can make our digital world safer. Check out: Beyond Copilot: What’s Next for AI in Software Development Survey: Discover Your AI Collaboration Style Follow the hosts: Follow Ben Follow Andrew Follow today's guest(s): LinkedIn: JJ Tang Website: rootly.com Referenced in today's show: OpenAI agrees to buy Windsurf for about $3 billion, Bloomberg News reports Amazon launches first Kuiper internet satellites, taking on Starlink Avoiding Skill Atrophy in the Age of AI Why developers and their bosses disagree over generative AI OFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.
