ITIL 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Serves as a comprehensive guide for IT professionals, offering both theoretical knowledge and practical application of ITIL 4 service management principles. It covers key concepts, roles, the four dimensions of service management, the Service Value System (SVS), guiding principles, governance, the service value chain, and various ITIL practices. The text also provides specific guidance for those preparing for the ITIL 4 Foundation certification exam, highlighting relevant content and offering strategies for multiple-choice questions. Additionally, it includes acknowledgements, a table of contents, a bibliography, and further reading suggestions from IT Governance Publishing, emphasizing their broader offerings in IT governance, risk, and compliance.

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