Customer success from the Ground Up Podcast

This is the Customer Success from the Ground Up Podcast hosted by Mike Marshall and Deborah Knight. We hear over and over again from people in our network that are early CS hires or are new promoted into CS leader roles: "I got promoted / hired as first CS hire / handed 50 accounts… and there was just nothing written down anywhere." No playbook. No guide. No one to call. CS from the Ground Up is for those people. Real conversations about building customer success from scratch — what to prioritise, how to handle the hard stuff, what good actually looks like when nobody's told you.