Customer Leak Lab

Customer Leak Lab is a podcast about the hidden gaps that cause organisations to lose customers, revenue and growth, even when their customer reports appear healthy.Hosted by customer experience strategist Daudi Mugabi, each episode examines where customer expectations, internal processes and commercial outcomes stop agreeing. The conversations go beyond satisfaction scores and surface-level feedback to explore what is happening across acquisition, conversion, service delivery, complaints, retention and customer intelligence.Expect practical analysis, real business examples and questions that help leaders identify what their current systems may not be showing them.Customer Leak Lab is for executives, customer experience leaders and business teams who want a clearer view of where customers are slipping away, why it is happening and what should be addressed first.Learn more and take the Customer Leakage Self-Check at https://www.customerleaklab.com