The skincare scheme that led to consumer complaints and a federal investigation

It's a familiar experience for anyone who has walked through an American shopping mall: A friendly salesperson approaches with a free sample of skincare cream, offering the promise of younger-looking skin. But behind this familiar mall ritual, NPR uncovered something far more costly: customers hit with thousands of dollars in charges they never authorized and products they didn't want and can't return.


This episode was reported by Monika Evstatieva and Caley Fox Shannon.

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