Lessons From Fred & Biggby - Part 2- Podcast #26

“Send Coach John a message” Follow up to podcast #25 - Currently I am reading a book "Fred 2.0" by Mark Sanborn - it's about delivering extraordinary results - and I came by Biggby coffee again today from my visit Saturday. There were some fantastic customer lessons that I learned from Keith - he and his wife own this location - Also learned about people too... meeting Ken (more on Ken on another podcast). Just wanted to leave you some details on the back story of this great coffee connecti...