At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage. In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform and AI Innovation Product Management at ServiceNow , about the latest announcements from Knowledge 2025. They discuss how AI is being embedded directly into workflows and customer experiences through proactive, intelligent automation. TLDR 02:09 Introduction of Amanda Joslin and Knowledge 2025 02:48 Rob is confused about seating at large conferences 09:45 Conversation with Amanda Joslin on the main announcements at Knowledge 2025 and the ServiceNow platform 52:20 Kill the Backlog and moving toward a zero-backlog operating model 57:32 Jamaica, sunshine, and the sea Guest Amanda Joslin: https://www.linkedin.com/in/amandajoslin/ Hosts Dave Chapman: https://www.linkedin.com/in/chapmandr/ Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/ Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ Production Marcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/ Dave Chapman: https://www.linkedin.com/in/chapmandr/ Sound Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/ Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/ ' Cloud Realities' is an original podcast from Capgemini
