CTP (S4ESepSpecial2) Customer Service Hell

"GIVE FEEDBACK (or reach out via: https://JosephMLenard.us/contact)" CTP (S4ESepSpecial2) Customer Service Hell We talk with Tom Van Der Weel about what 100,000+ monitored business calls reveal about customer service, leadership, and the quiet moments that make or break trust. We dig into why “being nice” is not enough, how bad metrics create bad behavior, and what a more human customer experience looks like as technology and AI keep expanding. • Tom’s Iowa background and the Dutch root...