Beyond the Launch: 911 Customer Success and Implementation Podcast

Hosted by Ivan Whitaker, Beyond the Launch is a podcast for public safety leaders, project managers, customer success managers and technology partners who know that implementation doesn’t end at go-live. Each episode explores Customer Success and implementation strategies that drive real adoption, not just installations; ensuring 9-1-1 technology is used effectively, consistently, and with measurable impact. We dive into the people, processes, and practices that turn new systems into better outcomes: faster response, smarter decisions, and improved service to the communities we serve. Because success isn’t launching technology. It’s what happens after.