Shel Stark: How to Get a Difficult Person to Settle

When you're up against someone who wants to fight, settling can feel like surrender. A master mediator would tell you it's often the smartest, least costly win available. In this episode, mediator and retired judge Shel Stark joins Lisa to explain how. Shel opens with the trap that keeps people stuck: we fall in love with our own rights, and the more a conflict escalates, the more we ignore the risks. He and Lisa cover why "I want justice" is the wrong goal for a negotiation, how closure beco...