Keisha Downes, MBA-HM, RN, CCDS, CCS, Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health

In this episode, Keisha Downes, MBA-HM, RN, CCDS, CCS, Vice President of Mid-Revenue Cycle at Beth Israel Lahey Health, discusses the rapid evolution of AI and automation in revenue cycle management, the shift toward proactive claim processing, and how technology and teamwork are helping streamline operations and strengthen financial performance across the system.