Erica Rubinstein, Vice President of Patient Experience at Mount Sinai Health System

In this episode, Erica Rubinstein, Vice President of Patient Experience at Mount Sinai Health System, joins the podcast to discuss the patient and staff experience in ambulatory surgery and the opportunities to improve care beyond the clinical encounter. She shares insights on creating a more seamless experience for patients while also supporting staff and addressing the operational factors that shape how patients experience their care.