Alpa Vyas, Senior Vice President and Chief Patient Experience and Operational Performance Officer at Stanford Health Care

In this episode, Alpa Vyas, Senior Vice President and Chief Patient Experience and Operational Performance Officer at Stanford Health Care, joins the podcast to discuss turning patient feedback into opportunities for improvement and engaging leadership teams in that process. She also shares insights on coordinating care and the role of patient and family advisory councils and user research in shaping the healthcare experience.