69. Baking it Down - Working with the End in Mind

Send us Fan Mail 🙊 Working with the End in Mind "Help! A client said my cookies were too dry!" ❌ "Block them." ❌ "Tell them to bring you the cookies back." ❌ "Tell them all sales final." ❌ "Tell them to kick rocks." (or cookies that are hard as rocks 😂 It's no doubt that in an open forum like Facebook Cookie Groups, you're going to get a biased response in dealing with client issues. Heck - we've all been on the receiving end of a less than savory client email. But what if you wor...