155. Baking it Down - Upsetspectations

Send us Fan Mail 😡 Upsetspectations - How setting expectations up front can keep us outta hot water. Upsetspectations - the tongue-twister we came up with to describe what setting expectations as a baker and then not meeting them as a baker creates in your clients. 🛫 Listen - you're the one piloting the plane here, you get to set the expectations because likely your clients don't really have a clue what goes into baking. But when you're the pilot 💺 and don't tell the cabin to buckle up...