Badass Conversations – Ardita Karaj Part II – Frameworkless Transformations

In the second part of my interview with Artida Karaj, we get specific about the How of frameworkless transformation. She drops a ton of cool wisdom in this part, including:



Start with leaders. Without C-Level buy-in, its just talk.



Co-create goals - internal team members and leadership



Create the environment for innovation by creating an outcome culture - the solution matters less than the results. Allow collaboration, decision making, trying and learning, people growth



Allow that this will take time - years, not weeks or months - to mature and expand fully



Create enablers - people who can spread the word



Enforce ‘customer seat at the table’ - the customer is not a LOS, it is the actual customer.



Technology is not a cost centre, it is a partner