Rana Gujral, CEO of Behavioral Signals, discusses the future of NLP and sentiment analysis to improve customer service

From AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics Dan Turchin

Send us Fan Mail Rana Gujral, CEO of Behavioral Signals since 2018, joined the company after a distinguished tech career growing companies like Logitech, TiZE, and Cricut. Behavioral Signals uses emotion and behavioral science to help contact center agents deliver better service. Rana and the team are on a mission to improve customer interactions by using signals other than the spoken word to understand exactly what they need based on indicators like voice tone and pitch. Listen and learn......