Are Your Complaints Working?

Send us Fan Mail Are Your Complaints Working? Who doesn’t complain? We all do it. And to be fair, some complaints are completely legitimate. But a surprising number of them are self-created headaches. Ask any customer service rep. They’ll tell you stories all day long about “operator error” — people upset because a product didn’t work the way they thought it should work instead of the way it actually does. Some customers will argue for an hour about what should happen, while ignoring the inst...