Pool Pros text questions here This week, Steve flies solo again — but with good news: Wayne is on the mend and expected back very soon. Until then, Steve brings a full toolbox of stories, lessons, and a deep dive into one of the most-requested topics from pool pros: leak detection as a service . 🔥 Segment 1 — Cautionary Tales From the Field Steve opens with some brutally honest stories from the last month on his route: Losing a couple clients — why it happened, what could’ve prevented it, and why sometimes letting a low-margin client go is actually a win. The dangers of overpromising on scheduling (the 8–12 weeks of missed Mondays story). Why setting expectations — and saying no when you must — is better than apologizing for 12 weeks straight. How daylight savings, shorter days, and rushed afternoons can wreck your rhythm if you don’t adjust. Includes a quick detour into Tales From the Crypt , because of course it does. 🔥 Segment 2 — The Test Kit Incident (AKA: The Accidental Heist) Steve recounts a hysterical-but-humbling event: One of his techs “borrowed” a client’s commercial test kit to refill reagents… … forgot it in the truck for DAYS… … which triggered a full internal investigation at a massive resort with security footage, engineer meetings, and finger-pointing. The takeaway: Communication prevents chaos. Even innocent mistakes look guilty on camera. Steve made it right, replaced the kit, and lived to fight another day. 🔥 Segment 3 — The Insurance Interlude (with Pat from California Pool Association) Pat joins Steve to tackle a question EVERY pool pro needs to know: “If my client is renting out their pool on Airbnb or Swimpley… does that affect MY liability?” Key takeaways: Yes, they should absolutely tell you. It changes the risk profile dramatically. Some general liability policies do differentiate between residential/commercial use. Airbnb pools are statistically higher risk — more strangers, more alcohol, more incidents. If someone is hosting swim lessons, renting the house, or renting just the pool, call your insurance agent . Injuries, even small ones (like a teenager scraping their leg) can trigger six-figure claims . Acid washes, resurfacing issues, and sharp plaster? Document. Sign waivers. Photograph everything . Talking Pools listeners get $100 off CPA general liability insurance — mention the podcast when you contact them. 🔥 Segment 4 — Tools, Training & Showing Up Prepared Steve explains why you should never: Show up without channel LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits California Pool Association Pool Industry Trade Organization CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us:
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