Bringing her childhood dream to life is Josie White, the hot air balloon pilot. From an early obsession with their magical, multi-coloured domes, to a fully-fledged pilot, Josie now flies and facilitates passengers 2000 feet up in the air over Australian soil. But when nerves naturally start to run high in a small, floating basket, and fear manifests in a multitude of ways, reading the room to regulate passenger emotions is mission-critical to a successful flight. Josie shares how she guides her groups with calm authority, ensuring that everyone feels safe, reassured and present, all while piloting the balloon! A special conversation with plenty of fascinating and unexpected on-the-ground facilitation learnings, from up high in the clouds. Find out about: What facilitation looks like up to 4000 feat up in the air Why reading body language is so critical for a successful flight The importance of Josie regulating her emotions, to help regulate her passengers What facilitators can learn about the pre-flight checks, planning and preparation Don’t miss the next episode: subscribe to the show with your favourite podcast player . Links: Watch the video recording of this episode on YouTube . Connect to Josie White : Instagram Share your thoughts about our conversation! Support the show ✨✨✨ You can now find the podcast on Substack, where your host Dr. Myriam Hadnes is building a club for you to find fellow listeners and peers: https://myriamhadnes.substack.com/