Nikhil Gupta, founder and CTO of Vapi, joins Amir to talk about how voice AI is reshaping the way we connect with businesses. From customer support to healthcare, Nikhil explains how voice agents can bring back the human side of digital interactions. This is a look at where real conversation meets real technology and what happens when machines start to understand us like people do. Key Takeaways • Voice AI creates genuine, human-like engagement instead of the usual scripted support. • The next wave of AI will personalize relationships at scale while protecting privacy. • Full duplex voice models will make conversations flow naturally and feel real. • Businesses will use voice agents to understand customers, not just respond to them. • Our phones and screens may evolve as voice becomes the primary interface. Timestamped Highlights 01:08 — What Vapi does and how it reached 400,000 developers 02:15 — Why voice AI is one of the few areas showing clear ROI 06:09 — How AI can make customer relationships human again 11:18 — Building trust and privacy into voice-based systems 16:48 — Blending text, voice, and context into a single experience 19:05 — Rethinking our devices as voice replaces the screen A moment that stands out “Every person should feel like they can just text their hospital, and it knows exactly who they are, what they need, and when to help.” — Nikhil Gupta Pro Tip Start small. Use voice AI where conversation improves experience or clarity. It’s not about automation; it’s about creating connection. Call to Action Share this episode with someone exploring AI in their business and follow The Tech Trek for more stories about people, impact, and technology.
