On this episode of the Jered Williams show, Jered interviews Brent Watson, the owner of Vision Plumbing in Kelowna, British Columbia. Brent shares the story of how his family business started in the 1980s and the challenges they faced transitioning from a construction-focused company to a service-focused one. Brent discusses the importance of understanding your numbers, implementing flat-rate pricing, and investing in training for his team. He also talks about the company's expansion into new services like duct cleaning and electrical work, as well as their use of technology like Podium's AI assistant to improve customer service and lead generation. Overall, the episode highlights the journey of a family business adapting to industry changes and finding success through data-driven decision making and a focus on providing value to their customers.
