In this episode, we build on last week’s Disney-inspired conversation by exploring The New Gold Standard by Joseph A. Michelli, which unpacks The Ritz-Carlton’s world-class service philosophy. Discover how the Ritz-Carlton’s five leadership principles—defining purpose, empowering staff, delivering consistency, anticipating needs, and fostering genuine care—can transform your church culture from simply greeting guests to truly serving people with excellence and love. Whether you lead volunteers, staff, or ministry teams, this episode offers practical and spiritual insight into making every Sunday an unforgettable experience of grace.
