As we know communication is key and when things don’t go to plan or as we expected the consequences can be surprising, unkind and unfair. But regardless of this there is always two sides or more, to every story. In this episode of CaseMatters, the practitioner, practice and patient all have their own account and interpretation of their appointments, their discussions, expectations and time together. Listen in to hear the differing perspectives, that ended in a disgruntled patient and an emotive, negative and hurtful online review.
