Call Center Outsourcing Podcast

The Call Center Outsourcing Podcast by Focus Services explores the latest trends in call center outsourcing, AI-powered customer support, and global BPO strategies. Hosted by Jan Santafede, VP of Marketing and Felipe Escobar, Director of Marketing and Desing, this podcast delivers expert insights on scaling customer experience, improving operational efficiency, and leveraging AI solutions for call center environments. Learn how companies are transforming support operations through outsourcing, automation, and omnichannel customer engagement.