Talking Pools Podcast

Pool Pros text questions here Rudy does something different this week: he takes the Langelier Saturation Index (LSI) out of the pool industry echo chamber and walks it through the lens of academics, civil engineers, groundwater chemists, and industrial water experts who don’t care about plaster warranties, brand marketing, or trade show politics. If you’ve ever argued about “which LSI is right” in a Facebook group, this one is for you. Episode Overview Rudy kicks off with a news analogy: How the same event looks completely different on U.S. news versus international coverage. Same facts, different framing. He uses that setup to shift how we look at LSI: We already know the pool industry story about LSI: PHTA charts, app calculators, Orenda talks, trade folklore. But this episode asks: “What does the scientific community think about LSI when they’re not talking to pool people at all?” Rudy dives into how universities and researchers actually use and define LSI in research on: Groundwater Drinking water stability Industrial cooling systems Desalination plants Boiler operations Cement leaching Environmental engineering Key Concepts Covered 1. LSI as the Outside World Sees It Academics consistently define LSI = pH − pHs , where pHs is the calculated saturation pH , not something you measure with a test kit. pHs is derived from: Calcium hardness Carbonate alkalinity Ionic strength (modeled via TDS / activity coefficients) Temperature LSI is treated as a thermodynamic index : It shows which direction water wants to move with respect to calcium carbonate. It does not tell you how fast scale forms, how thick it gets, or how quickly surfaces dissolve. 2. What Negative, Zero, and Positive LSI Actually Mean (Academically) Negative LSI Water is under-saturated in calcium carbonate. It is capable of dissolving calcium carbonate if given the chance. Researchers call it “aggressive” or “decalcifying” water—but they do not say it guarantees corrosion. LSI ≈ 0 Theoretical equilibrium with calcium carbonate. In the real world, systems almost never sit at perfect equilibrium because of flow, aeration, dosing, and turbulence. Positive LSI Water is supersaturat AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% Jack's Magic If you know Jack's you'd have no stains! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here This week, Steve flies solo again — but with good news: Wayne is on the mend and expected back very soon. Until then, Steve brings a full toolbox of stories, lessons, and a deep dive into one of the most-requested topics from pool pros: leak detection as a service . 🔥 Segment 1 — Cautionary Tales From the Field Steve opens with some brutally honest stories from the last month on his route: Losing a couple clients — why it happened, what could’ve prevented it, and why sometimes letting a low-margin client go is actually a win. The dangers of overpromising on scheduling (the 8–12 weeks of missed Mondays story). Why setting expectations — and saying no when you must — is better than apologizing for 12 weeks straight. How daylight savings, shorter days, and rushed afternoons can wreck your rhythm if you don’t adjust. Includes a quick detour into Tales From the Crypt , because of course it does. 🔥 Segment 2 — The Test Kit Incident (AKA: The Accidental Heist) Steve recounts a hysterical-but-humbling event: One of his techs “borrowed” a client’s commercial test kit to refill reagents… … forgot it in the truck for DAYS… … which triggered a full internal investigation at a massive resort with security footage, engineer meetings, and finger-pointing. The takeaway: Communication prevents chaos. Even innocent mistakes look guilty on camera. Steve made it right, replaced the kit, and lived to fight another day. 🔥 Segment 3 — The Insurance Interlude (with Pat from California Pool Association) Pat joins Steve to tackle a question EVERY pool pro needs to know: “If my client is renting out their pool on Airbnb or Swimpley… does that affect MY liability?” Key takeaways: Yes, they should absolutely tell you. It changes the risk profile dramatically. Some general liability policies do differentiate between residential/commercial use. Airbnb pools are statistically higher risk — more strangers, more alcohol, more incidents. If someone is hosting swim lessons, renting the house, or renting just the pool, call your insurance agent . Injuries, even small ones (like a teenager scraping their leg) can trigger six-figure claims . Acid washes, resurfacing issues, and sharp plaster? Document. Sign waivers. Photograph everything . Talking Pools listeners get $100 off CPA general liability insurance — mention the podcast when you contact them. 🔥 Segment 4 — Tools, Training & Showing Up Prepared Steve explains why you should never: Show up without channel LaMotte Company LaMotte Company is a leading manufacturer of water quality testing products & pool test kits California Pool Association Pool Industry Trade Organization CMAHC The Council for the Model Aquatic Health Code promotes health & safety at public swimming pools Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here On this Talking Pools episode, host Natalie Hood , Director of Education and Network Development for The Grit Game , sits down with Jody O’Grady , Director of Commercial Sales for API Water and long-time industry chemist, to unpack one of the most misunderstood topics in pool care: specialty chemicals . Chlorine gets all the attention, but oxidizers, enzymes, and flocculants quietly decide whether your water is comfortable, clear, and compliant —or a cloudy, smelly headache full of disinfection byproducts and complaints. Jody draws on decades with Taylor Water Technologies and her work on PHTA’s Technical Advisory Council to bust myths, explain the science in plain language, and show how specialty products can support (not replace) chlorine to keep pools safer and easier to manage. If you’ve ever wondered whether non-chlorine shock actually does anything, if enzymes are all “basically the same,” or what Flock It Friday is really about, this episode connects the dots. In This Episode, You’ll Learn: Chlorine’s job vs. specialty chemicals’ job Why chlorine (or bromine/PHMB) is irreplaceable as a sanitizer and must be EPA-registered to be counted as such. The difference between sanitizing (killing pathogens like Pseudomonas and brain-eating amoeba in properly chlorinated water) and oxidizing (burning off non-living contaminants). Why “chlorine can be replaced by specialty chemicals” is a myth—and how crypto is a different beast entirely. Non-chlorine oxidizers: the quiet workhorse Real-world impact of high chlorine levels Enzymes: not “all the same” Myth-busting with real stories Flock It Friday and how flocculants actually work Clarity as a safety standard, not a luxury The payoff for pros and operators Guest Info – Jody O’Grady, API Water Director of Commercial Sales, API Water Nearly 30 years in the pool industry, starting with Taylor Water Technologies (a Fluidra brand) Chemistry degree and long-time volunteer with PHTA , currently Vice Chair of the Technical Advisory Council , with prior work on the Recreational Water and Air Quality Committee. Jody is available for follow-up questions and industry conversations via LinkedIn and direct contact (details provided in the episode outro). Host Info – Natalie Hood Director of Education and Network Development, The Grit Game , and regular host on the Talking Pools Podcast, focused on education, professional development, and giving pool pros real-world tools they can use on deck tomorrow. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Imagine Rudy, Allen Schnaak, Andrea The Pool Girl , and Frank Disher from The Deep End Podcast sitting around a table — the kind of table where coffee gets cold because the conversation gets that good. What starts as a friendly discussion about natural pools quickly spirals into a wild, brain-stretching rollercoaster of biology, engineering, and the eternal question: what exactly is growing in that water, and should we be scared of it? Natural Pools vs. Traditional Chemistry: Allen kicks things off like a Zen garden architect explaining why concrete is overrated. He breaks down how natural swimming pools rely on their own carefully engineered ecosystems — less like treating water with a chemistry set and more like teaming up with Mother Nature without letting her go feral . No chlorine tablets, no shock, no weekly “did my test strips lie to me?” panic. Instead, these pools operate as balanced biological systems designed to support themselves . Biofilm: The Good, the Bad, and the Slimy Then the conversation shifts — as it always does — to slime. Rudy can’t not talk about biofilm, and Allen’s ready for it. They dig into how natural pools intentionally cultivate biofilms as part of the filtration system. We're talking gravel beds with insane surface area , where microbial communities set up shop and get to work trapping nutrients and particulates. Think of it as a microscopic city of tiny workers… that you hope are the friendly kind. But What About the Big Bad Wolf: Cryptosporidium? Of course Rudy drops the hard-hitting question every health inspector has tattooed on their soul: “What about crypto?” Allen stays calm. He explains that a single crypto oocyst isn’t going to ruin your day — the problem is w AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% Online Pool Classes The difference between you and your competition is what you know! Leslie's Pro Whether your pool care business is residential or commercial, the Leslie’s Pro team is here as your Jack's Magic If you know Jack's you'd have no stains! Raypak Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters. SKIMMER Skimmer is a platform with route optimization, proof of service, invoicing, customer communication. Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here On this Mondays Down Under episode of the Talking Pools Podcast, Shane in Auckland and Lee on the chilly NSW coast are joined by Jamie from Aquatec, a family business that’s been making swimming pool liners since the late 1970s. They dive into how vinyl liners have evolved from “one blue fits all” to highly engineered, custom-fit solutions for everything from tired old concrete pools to wild freeform designs with benches, bar stools, and beach entries. Jamie shares the story of taking over the business from his father and sister, partnering with an Australian manufacturer to bring in cutting-edge 3D measuring technology, and how a smart pivot into refurbishments kept them thriving when new builds slowed down. The trio also tackle a listener question from Debbie in Florida about liquid chlorine and vinyl, unpack myths around chlorine damage, talk calcium hardness in liner pools, and swap some unforgettable insurance stories—kangaroos, cows, and pole-vaulting kids included. If you’ve ever hesitated to recommend vinyl, or wondered how long a liner really lasts when it’s properly maintained and balanced, this episode is your masterclass. BufferZone BufferZone has been created by a frustrated pool maintenance company Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this conversation, Rudy Stankowitz emphasizes the critical role of calcium hardness and total dissolved solids (TDS) in pool chemistry. He explains how these factors influence the effectiveness of chlorine, algaecides, and other pool chemicals, highlighting the importance of maintaining the right balance for optimal pool performance. Takeaways Calcium hardness and TDS are crucial for pool chemistry. They influence how effectively chlorine works. Proper levels allow other chemicals to perform optimally. Incorrect levels lead to inefficiencies in pool products. Understanding these factors is key to pool maintenance. They dictate the performance of algaecides and enzymes. Maintaining balance is essential for stain and scale prevention. Every chemical added must work against the existing conditions. The right environment enhances overall pool health. Pool chemistry is interconnected and requires careful management. "They dictate how fast chlorine works." "Calcium hardness and TDS are stage players." "Get the calcium and TDS environment right." Chapters 00:00 Introduction to Pool Chemistry and Community Engagement 00:15 Phosphates and Their Impact on Pool Chemistry 00:39 Preview of the Langelier Saturation Index Discussion Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here The conversation explores the complexities of insurance claims, particularly in unusual circumstances involving property damage due to weather events. The speaker shares a vivid account of a claim involving a fallen tree that caused significant damage to a pool area, illustrating the challenges faced by both homeowners and insurance adjusters in assessing and managing such incidents. Takeaways The role of insurance adjusters in property damage claims. Unusual incidents can complicate insurance claims. Weather events can lead to significant property damage. Visual descriptions help convey the extent of damage. Homeowners often hire multiple experts for claims. The impact of a fallen tree on property can be severe. Adjusters must navigate complex situations during assessments. Clear communication is key in insurance claims. Understanding the damage is crucial for claims processing. The emotional toll on homeowners during claims is significant. Sound bites "The whole thing was just mangled." "It looked like the Kool-Aid man had come through." "This is pretty, this is pretty f up." Chapters 00:00 Weather Challenges and Pool Maintenance 00:06 Building Relationships with Insurance Providers Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this conversation, Natalie discusses the essential tools and preparations needed for accurate pool measurements with Carl Cullers or the Grit Game. They emphasize the importance of having the right equipment, such as measuring forms, tapes, and documentation tools, to ensure a successful measurement process. Additionally, the speaker highlights the necessity of taking pictures to document the pool's condition, especially if there are any irregularities. takeaways You want to get to the job. Make sure you have a measuring form. Having a pencil and an eraser is important. You might have to bring an inner tube. You might have to get in the pool to measure. Always take pictures of the pool. Everyone has a smartphone now. Take pictures if there's anything out of the ordinary. Two stakes for A-B long screws or nails. A steel tape, 100 foot cloth tape is essential. Sound Bites "You want to get to the job." "Everyone has a smartphone now." "Always take pictures of the pool." Chapters 00:00 Introduction to Safety Covers 00:00 Measuring for Safety Covers: The Do's 00:45 Measuring for Safety Covers: The Don'ts Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this episode 'FROM THE VAULT', we revisit part two of our three-part deep dive with Rudy, Allen Schnaak, and Andrea The Pool Girl, and yeah—we’re talking about natural pools again. On paper, natural pools check every eco-friendly box Gen Z cares about: fewer synthetic chemicals, more biology, more “let nature do the work.” But the conversation makes one thing crystal clear… as much as we all want natural pools to be the sustainable future, the real story is more complicated. The group breaks down exactly where natural pools shine and where they struggle. Rudy points out that, yes, there is legit research supporting natural pool systems—way more than most people realize. They’re fundamentally different from chemically treated pools, and the science is fascinating. Allen expands on that, comparing the biology to aquarium ecosystems: the same microbes, the same biofilms, just scaled up for backyard swimming. But then we hit the part no one likes to hear. If natural pools were the flawless green solution TikTok makes them out to be, the episode would’ve ended at the 10-minute mark. It didn’t. Rudy voices very real concerns about emerging health risks. Allen counterbalances it by explaining that chemically treated pools have more issues simply because there are millions more of them—and human error takes a bigger toll. But the truth sits somewhere in the middle: natural pools may feel safer because they’re chemical-free, but they still face biological challenges that chlorine has spent a century solving. They discuss the Weber Park Natural Pool in Minneapolis, which had to close multiple times because of waterfowl contamination, E. coli spikes, and environmental factors nobody can “out-nature.” This isn’t a failure of natural pools—it’s a reminder that ecosystems are fragile and unpredictable. T SKIMMER Skimmer is a platform with route optimization, proof of service, invoicing, customer communication. Raypak Raypak, leading the evolution of environmental efficiency and sustainability in pool heaters. Jack's Magic If you know Jack's you'd have no stains! Leslie's Pro Whether your pool care business is residential or commercial, the Leslie’s Pro team is here as your AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% Online Pool Classes The difference between you and your competition is what you know! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this episode of Mondays Down Under, hosts Lee and Shane discuss the importance of self-audits in business management, particularly in the pool industry. They emphasize the need for proactive management, effective communication with staff, and the value of customer feedback. The conversation covers practical tips for conducting audits and improving business operations, highlighting that small changes can lead to significant improvements. The episode concludes with a call to action for listeners to engage in self-audits and enhance their business practices. Takeaways Self-audits are crucial for understanding your business from an outsider's perspective. Proactive management prevents issues from escalating and damaging your business. Engaging with staff can lead to valuable insights and improvements. Customer feedback is essential for enhancing service delivery. Small improvements can significantly boost staff morale and efficiency. Regular audits should be conducted to maintain business standards. Lead by example to foster a positive work environment. Communication with employees is key to understanding operational challenges. Marketing strategies should align with your target audience's preferences. Ignoring problems will not make them disappear; address them head-on. Here https://courses.thepoolshopcoach.com.au/store "Lead by example." "Talk to your staff." "Don't ignore the big things." Chapters 00:00 Introduction and Seasonal Differences 02:44 The Importance of Quality in Business 05:19 Conducting a Self Audit 10:44 Proactive vs. Reactive Business Management 15:57 Engaging Staff for Improvement 21:34 Customer Feedback and Continuous Improvement 26:47 Final Thoughts and Call to Action Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Rudy dives headfirst into cyanuric acid — CYA, stabilizer, conditioner — the most misquoted, weaponized, and argued-about chemical in the pool industry. He breaks down what the science actually says about HOCl in stabilized water, why that old HOCl / OCl⁻ chart belongs in a museum, how CYA really impacts ORP, TA, and LSI, and why “chlorine lock” is less supernatural curse and more “you nuked the stabilizer and fed the biofilm.” Between the chemistry deep dive, Rudy hits the global pool-industry newswire : PHTA’s APSP-11 rewrite, bromate and sodium bromide drama, media consolidation across major trade mags, massive international trade show attendance, European trends in energy-efficient builds, Australian code delays, and South American market movement. If you’re running a pool business in 2025, this episode hits both your test kit and your bottom line. In This Episode CYA: Not the Villain, Not the Hero, Just Misunderstood Why cyanuric acid became “chlorine’s sunscreen,” how chlorinated cyanurates actually work, and why CYA got popular in the first place — because it works, not because a committee was bored in the ’60s. Why the Classic HOCl Chart is Garbage in Stabilized Pools Real HOCl Percentages at Common CYA Levels Copper Cyanurate Stains & “Prom Night Blue” Plaster CYA, Total Alkalinity & LSI: The Secret Sabotage ORP Suppression & Why Stabilized Pools Read “Low” Chlorine Lock is a Myth The Holy Sh*t Zone: CYA at 300 ppm and Up Alum Method to Lower CYA – How to Do It Right Fecal Incidents, CYA, and the Law (CDC Crypto Protocols) Does CYA Really Buffer pH? The Honest Answer Best-Practice CYA Targets Global Trade Magazine News Roundup Rudy also runs through the week’s biggest stories from around the world: PHTA’s APSP-11 Water Quality Standard Rewrite Record Global Attendance at the 2025 PSP/Deck Expo in Vegas Pool & Spa News – Top 50 Service Survey AQUA Magazine’s 50th Anniversary Preview Service Industry News – United Chemical Bromate Study Kenilworth Media’s Big Acquisition Move EuroSpaPoolNews – Barcelona & Germany Specials SPLASH! Magazine – NCC 2025 Delay in Australia Brazil – Revista da Piscina & Pool Life Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this week’s episode of Insurance Interludes , host Steve Sherwood teams up once again with Pat Grignon , Vice President of the California Pool Association (CPA), to tackle a real-world scenario hitting every service tech’s nightmare list: A failing shell. A leaking pool. Conflicting opinions. And YOU stuck in the middle. Steve brings the audience behind the scenes of his own route — a client with a structural crack that keeps reopening, “experts” claiming they can fix it, and the big question: “How do I protect myself while still trying to do good business?” Pat breaks down exactly how pool pros can keep themselves legally covered, insured, and sane when structural failures, hillside homes, cracked shells, and desperate customers collide. What You’ll Learn in This Episode 📝 Why Paper Trails Are Your Lifeline Pat explains why ANY phone call about structural damage needs to be followed by a “per our conversation…” email or text. Document everything — not because you're dramatic, but because you need receipts when things go sideways. ⚠️ When to Walk Away (and When You Can Stay) Steve and Pat compare two real pools from Steve’s route: • A cliffside pool in Silver Lake that could cause a full-blown mudslide — instant “NOPE.” • A flat-ground residential pool losing water but posing low catastrophic risk — maybe salvageable if documented correctly. 🛠️ Are Those ‘Staple Repairs’ Really Reliable? They discuss companies that claim they can staple, bond, fiberglass, or otherwise resurrect a cracked shell — and whether those repairs last or leave YOU holding the liability bag. 📨 Exactly What to Write to Protect Yourself Pat gives the language every pool pro should use, including: • Confirming the client takes responsibility • Noting structural issues are outside your scope • Stating you will maintain water quality only, not shell integrity • Recording that repairs are done by others, not you 🧨 Hidden Risks in Fancy Backyards Steve asks the big question for pool pros in high-end markets: “What crazy features require extra insurance riders?” Pat breaks down: • Grottos • Waterfalls • Diving boards • Rock jump ledges • Slides • Custom features homeowners swear are ‘totally safe’ …and why touching some of these items (tightening a bolt, adjusting a slide, fixing a board) instantly becomes YOUR liability. 📘 What Insurance Actually Covers — and What It Really Doesn’t Pat explains what’s included in CPA policies, from faulty work coverage to pop-pool enhancements, and why service companies shouldn’t act like builders unless they have builder-level insurance . 💬 Why Your Insurance Agent Should Be Your Second Brain Steve shares real-world moments where calling Pat saved his ass. Pat explains that your agent should act like a consultant, not just a bill collector — especially when weird situations pop up. 🔌 Pools + Water + Electricity + People = Risk Steve closes with the big truth: If you work around water and electricity, you MUST carry insurance. CPA is a preferred sponsor, but the message is universal: If you’re touching po Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here On this Wednesday episode of the Talking Pools Podcast , host Natalie Hood (Director of Education & Network Development for The Grit Game) sits down with lifeguard historian, trainer, and content creator Miss Madison Ray to pull back the curtain on what lifeguards actually do, why they’re leaving the industry, and how dangerous our “they’re just babysitters” mindset really is. From CPR in real facilities to CPR to Taylor Swift on TikTok, this episode hits both the heart and the hard facts . Episode Summary Natalie opens the show with a real incident: At her facility, a patron went into cardiac arrest. The on-deck lifeguard initially walked past—but caught the emergency within seconds, initiated CPR, and helped save a life. The response was described as textbook by higher management. From there, Natalie introduces her guest: Meet Madison Ray — The Lifeguard Historian Lifeguard, aquatics professional, and content creator known as: @missmadisonray on TikTok & Instagram “The Singing Lifeguard” on TikTok “The Lifeguard Historian” on YouTube Creates viral CPR rhythm videos using Taylor Swift , Sabrina Carpenter , and more to teach compressions. Fell into aquatics after a missed movie theater job call and a nudge from her mom to apply at the rec center. Planned to become a high school history teacher… instead became head of aquatics at 21 . Now 23, she’s writing a full history of lifeguarding that started as a 25-page thesis and has grown to 100+ pages (and counting), including research back to the 1800s and original 1938 American Red Cross Lifesaving manuals. With tuition assistance on the line, Madison made her college history degree directly relevant to aquatics by tying lifeguard history + education into her senior thesis. She argues that lighthouse keepers were essentially the first modern lifeguards—vigilance, rescue, and readiness long before red trunks and rescue tubes. Myth-Busting with the Lifeguard Historian Natalie and Madison spend the heart of the episode tearing down three of the most harmful myths in aquatics. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here This week, Andrea flies solo while Paulette takes a much-needed break—and the result is a fun, educational, slightly unhinged deep dive into cold water season , winter chemistry , dry skin survival , and why cold pools can actually make your job easier (yes, really). From frozen reagents to stain treatments to elderly Floridians complaining about “cold” 78-degree pools, this episode is a full winter-route mood. Episode Summary Andrea kicks off the show explaining why cold water is basically a superpower for stain removal—and why winter is the perfect time to hit those stubborn stains before the pool closes or before the last brave snowbird gives up on swimming. Then she pivots to the real pain of winter service: dry, cracked, chlorine-blasted pool-tech hands . Andrea drops her holy-grail products for surviving winter route life: • Aquaphor (the OG skin savior) • Gloves in a Bottle (a “liquid glove” that doesn’t magically repel water but helps keep your skin intact) • Cheap leather gloves you won’t cry about when chlorine eats them alive With the hand-care PSA complete, Andrea dives into the meat of the episode: Cold Water + Chemistry = Chaos Cold water messes with your testing , your reagents, your strips, your readings… everything. She covers: • Why frozen reagents sometimes survive—if you treat them right • Which false readings are the most common in winter • Why cyanuric acid tests lie in cold water • How pH and alkalinity reactions slow down • Why test strips get stupid below 45°F / 7.2°C • The right way to warm a sample before testing (hint: NOT the microwave) She also explains why, according to Taylor, if the water is too cold for accurate testing… you technically get a pass. (Andrea delivers that part with the exact level of sarcasm you’d expect.) Cold Water Perks You Didn’t Know You Needed Yep—winter has pros: • Stains lift easier • Algae struggles to survive • You might use fewer chemicals • Nobody’s swimming, so nobody complains (except the heat-pump HOA) Andrea also wanders into… • evaporation math • energy loss • bubble covers • liquid solar covers • ducks getting annoyed • Florida people who think 45°F means the end times • commercial pools with 200,000 gallons of lukewarm regret • spa cold-plunge chaos • why solar panels leak out of spite Her tangent game is elite this episode. Key Takeaways • Cold water interferes with nearly every test , from alkalinity to CYA—warm samples before testing. • Frozen reagents aren’t always ruined , but they must thaw naturally and pass the “crack and floaty” check. • Stain treatments work better in cold water , so winter is prime time. • Evaporation steals heat energy like a thief , and even an inch of water lost has a huge thermal impact. • Solar covers can actually add heat —not just retain it. • Liquid covers work… mostly. Don’t expect miracles. • Cold water means less algae , fewer chemicals, and fewer complaints—unless you service Florida. • Winter equals crusty pool-tech hand Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here This week on Mondays Down Under , Lee (Australia) and Shane (New Zealand) jump in—literally and figuratively—with a conversation that starts with cold weather swims and ends with one of the biggest training breakthroughs for the pool industry across Oceania. What was supposed to be a short topic grew into a full deep-dive on safety, qualifications, licensing, training pathways, industry standards, and why professionalizing pool service matters more now than ever. Episode Summary Lee and Shane open with some updates from home: unseasonably cold weather, chilly swims, and Lee’s grandson discovering his natural frog-leg breaststroke in the bathtub. The laughter fades into a sobering discussion about water safety after the tragic drowning of an eight-year-old autistic boy in Victoria—highlighting the importance of early swimming lessons, supervision, and community awareness as summer approaches in Australia. From there, the episode shifts to major industry news: New Zealand now has a recognized Cert III qualification in swimming pool and spa building . This is a huge step forward in lifting professionalism across the region. Lee breaks down what this means for both countries: • How Cert III and IV training works • The difference between qualification vs. licensing • Why licensing varies by state • What RPL (Recognized Prior Learning) is • Why experienced techs may still benefit from formal certification • How traineeships work • And what technicians can expect once NZ’s training pathway fully rolls out Shane brings the on-the-ground perspective from Auckland—wondering how many long-time techs will take up the qualification once it’s widely available, and how many employers will start funding their staff to do it. The discussion expands into the broader issue of professional respect . Pool technicians handle dangerous chemicals, electricity, hydraulics, and water safety every day. With those responsibilities should come recognition, standardized training, and a path toward a protected, respected trade. Lee also pulls back the curtain on how IRLearning—the training division of SPASA—operates, including: • What assessments look like • How RPL interviews work • What evidence students need • Typical timeframes • Why students often overthink the process • How seasonal downtime becomes “assignment season” for techs The episode wraps with guidance for anyone interested in pursuing certification, traineeships, or qualifications to elevate their career. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this episode, Rudy discusses the importance of borates in pool chemistry, particularly their role in stabilizing pH levels, reducing chemical usage, and enhancing water clarity. He explains the chemistry behind borates, their effects on algae, and practical applications for pool maintenance. Additionally, Rudy addresses safety concerns and common misconceptions about borates, emphasizing their benefits for long-term water stability. takeaways Borates are one of the most powerful tools in pool chemistry. They help stabilize pH and reduce chemical usage. The physics and chemistry of pool water can lead to pH drift. Borates create a hostile environment for algae, preventing blooms. Water with borates feels smoother and looks clearer. Borates help prevent scaling in saltwater pools and heaters. Testing borates is straightforward with test strips. Borates are generally low in toxicity but should be handled with care. They do not kill algae outright but make conditions less favorable for it. Maintaining borate levels is essential for long-term pool stability. Sound Bites "It makes your life a heck of a lot easier." "It's not soft water, it's smart water." "You only lose borates through dilution." Chapters 00:00 Understanding Total Alkalinity and Borates 05:48 The Chemistry of Borates in Pool Water 09:27 Effects of Borates on Algae and Water Clarity 14:18 Practical Application of Borates in Pool Maintenance 18:58 Safety and Misconceptions about Borates Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this episode, Steve Sherwood discusses the challenges of pool maintenance during rainy weather, emphasizing the importance of effective communication with clients regarding service times and expectations. He also delves into the significance of proper water testing and the differences between commercial and residential pool care. Additionally, insights into insurance considerations for pool professionals are shared, highlighting the need for preparedness in the face of unpredictable weather events. Takeaways Weather can significantly impact pool maintenance schedules. Utilizing weather apps can help plan pool servicing effectively. Communication with clients about service times is crucial. Different companies have varying policies on service duration and charges. Understanding client expectations is key to successful pool care. Insurance is essential for protecting against weather-related damages. Regular water testing is vital for maintaining pool health. Commercial pools require more frequent testing than residential pools. Using accurate testing methods is important for pool chemistry management. Effective communication can prevent misunderstandings and enhance client relationships. "What do you do with these pools when it rains?" "You have to test the water every two hours." "You need to communicate with your clients." Chapters 00:00 Weather Challenges and Pool Maintenance 11:46 Understanding Pool Chemistry and Client Communication 19:09 Insurance Insights and Weather-Related Claims 24:45 Navigating Insurance Claims and Due Diligence 27:38 Building Trust with Insurance Providers 29:00 The Importance of Client Relationships 30:14 Testing Pool Water: Best Practices 32:32 Understanding Long-Term Indicators in Pool Maintenance 44:02 Commercial vs. Residential Pool Testing 52:38 Effective Communication in Pool Service Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Mondays Down Under – Understanding Pool & Spa Standards in Australia & New Zealand This week on Mondays Down Under , Lee and Shane dive into a topic that every pool and spa professional thinks they understand—until they don’t: standards, regulations, and the rules that actually govern your work on both sides of the Tasman. From fencing laws to suction entrapment prevention, from dangerous goods handling to new fiberglass standards, this episode breaks down exactly what service technicians, retail pros, and builders need to know to stay compliant, stay safe, and avoid being on the wrong side of an inspector—or worse, an accident. What Lee & Shane Cover This Episode: Why even Airbnbs and bed-and-breakfast pools count as commercial pools in most regions The most commonly used Australian standard: AS 1926 (safety barriers, location, and recirculation systems) How New Zealand’s rules differ—and where they mirror Australia The growing crackdown on inflatable, portable, and pop-up pools in New Zealand Real-world stories of councils interpreting rules their own way The often-ignored but critical AS 1926.3 standard: suction fittings, skimmer boxes, and entrapment prevention Suction cover flow-rate differences between brands like Waterco and Spa Electrics—and how choosing the wrong replacement can create a hazard Why every technician needs to match pump selection to compliant flow-rate limits Old but still referenced: the private pool water quality standard AS 3633 and its upcoming rewrite Where water quality rules actually come from (hint: your state health guidelines ) Dangerous goods standards including: AS 3780 – storage and handling of corrosive substances AS/NZS 3833 – mixed classes of dangerous goods (recently updated to 2024 ) Additional niche standards builders and installers should know: AS/NZS 1477 – PVC pressure pipes & fittings AS 3634 – solar heating systems AS 5348 – pool covers The massive update to the fiberglass pool installation standard: Former AS/NZS 1838:1994 → now AS/NZS 1839:2025 Why SPASA is currently seeking industry feedback for the new concrete pool standard under development The Big Message: If you work on a pool—service, retail, install, or build—you need to know the standards that govern your work. They protect your customer, and they protect you . Links & Mentions: SPASA contact for contributing to the new concrete pool standard: [email protected] Check your state health guidelines for water-quality requirements Remember: Commercial pool rules apply to Airbnb, holiday rentals, and any property where someone is paying to stay—whether the pool is big, small, or inflatable. Have a Question for Lee & Shane? Send your suggestions, questions, or episode ideas to: 📩 [email protected] Thanks for listening to Mondays Down Under! Stay safe, stay compliant, and stay curious. We’ll catch you next week! Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Welcome to an in-depth exploration of leak detection in pools, a topic that often goes unnoticed yet is crucial for any pool owner. In this blog post, we’ll highlight key insights and practical tips from a recent podcast episode featuring industry experts Natalie Hood and Jared Medeiros. Let’s dive in and unravel the myths surrounding leak detection and maintenance. Section 1: Understanding the Importance of Leak Detection Leaks can lead to significant water loss and costly repairs if not addressed promptly. Natalie and Jared emphasized the importance of being proactive rather than reactive when it comes to leak detection. As Jared, a seasoned professional in the aquatics industry, points out, understanding the signs of leaks can save pool owners time, money, and headaches in the long run. Section 2: Common Myths About Pool Plaster One common myth discussed in the podcast is that plaster lasts forever if maintained correctly. Jared clarified that while proper maintenance can extend the lifespan of plaster, it is not indestructible. For instance, between five to ten years, homeowners may start to notice scaling, staining, and roughness if the pool chemistry is neglected. Jared notes that many homeowners wait too long, often until the plaster is visibly damaged, before considering resurfacing or repairs. Section 3: Repairing Plaster Underwater Another myth addressed is the belief that plaster cannot be repaired underwater. Jared debunked this notion, stating that underwater repairs are indeed possible and often necessary for minor damages. He explained that only in extreme cases, such as structural failures, would a complete drain be required. This insight is crucial for homeowners who may fear costly and disruptive repairs. Section 4: Differentiating Between Surface and Structural Issues Natalie shared a personal anecdote about her father’s experience with a pool leak, highlighting the challenge homeowners face in distinguishing between surface cracks and structural failures. Jared advised that if homeowners are losing significant amounts of water, it’s likely a structural issue that needs immediate attention. In contrast, minor water loss might just require a quick repair rather than an extensive fix. Section 5: The Role of Water Chemistry The podcast also touched on the importance of water chemistry in maintaining the integrity of pool surfaces. Both Natalie and Jared stress that consistent testing and balancing of pool chemicals are vital for prolonging the life of plaster. Neglecting water chemistry can lead to costly repairs and diminished aesthetics over time. Conclusion: Key Takeaways As we wrap up this discussion on leak detection and pool maintenance, the key takeaways are clear: 1. Proactive leak detection can save you time and money. 2. Understanding the lifespan of plaster and recognizing signs of wear is crucial. 3. Repairing plaster underwater is often feasible, but structural issues require immediate attention. 4. Maintaining proper water chemistry is essential for the longevity of your pool surfaces. Educating yourself about these aspects can empower you as a pool owner and ensure your investment remains beautiful and functional for years to come. Tags: pool maintenance, leak detection, plaster repairs, water chemistry, pool care tips, aquatics industry insights, Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Featuring Don Douglas of Revd Up Apparel — Gold Sponsor of the Mentor of the Year Award Some episodes age like fine wine. This one… aged like a perfectly balanced LSI reading. Andrea and Paulette crack open a legendary conversation from the Talking Pools archives — the day Don Douglas of Revd Up Apparel stopped by and changed the way the pool industry thinks about clothes, branding, and what “professional” really looks like in the field. This isn’t just an interview. It’s an origin story. It’s a cautionary tale. It’s a fashion show, a chemistry class, and a public service announcement wrapped in laughs and storytelling the way only Andrea and Paulette can deliver. And yes — Revd Up Apparel is also a proud Gold Sponsor of the Talking Pools Mentor of the Year Award . The company that built chemical-resistant gear for pool pros is also helping build the next generation of leaders. That connection hits different now. 🌊 Episode Overview Don takes us back to the beginnings of Revd Up Apparel — before the fulfillment center, before the fan-favorite custom jerseys, before they were outfitting half the industry — to the moment he realized pool techs deserved gear that could survive chlorine splashes, muriatic acid droplets, and the occasional “customer who swears their dog doesn’t bite.” Andrea and Paulette take the conversation into beautifully chaotic territory, weaving together topics every pool pro deals with: 💧 Chemical safety myths that need to die already 💧 The hair-care advice every parent wishes they learned sooner 💧 Why pre-wetting your hair is the unsung hero of avoiding green-tips 💧 Branding as a small pool business: looking legit vs. looking lost 💧 Why your shirt shouldn’t bleach faster than your chlorine does There’s education, heart, and a little “pool-pro trauma bonding,” the kind that makes our industry one big family. 🔥 Listener Takeaways (Emotion First, Info Always) Your uniform matters more to your brand than your truck wrap. Don explains why custom, chemical-resistant apparel can make even a one-person route look like a franchise. Revd Up Apparel isn’t just selling shirts — they’re solving problems pool pros have lived with for decades. Never, ever mix unknown chemicals. The stories shared in this episode might tighten your stomach. They’re meant to. Pool safety is everyone’s job — Andrea and Paulette speak from experience, urging listeners to watch the water, trust their gut, and speak up. Hair care isn’t vanity — it’s chemistry. Pre-wetting hair reduces metal absorption and chlorine-related discoloration. Parents: listen closely. Your awareness around the pool is the most important piece of safety equipment your child has. You can order a single shirt. Revd Up’s fulfillment model is built for both big teams and solo operators. Your appearance sets the tone. Pool pros don’t just maintain water — they maintain trust. 🎨 Design Contest Alert! This episode originally launched the now-legendary Revd Up listener design contest. If you weren’t around then, you’ll understand why it became a fan favorite. Think Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this episode, Rudy delves into the intricacies of total alkalinity in pool chemistry, explaining its critical role in maintaining pH levels and overall water balance. He discusses the impact of carbon dioxide and borates on pool chemistry, emphasizing the importance of understanding these elements for effective pool maintenance. The conversation highlights the challenges faced by pool service professionals and the need for consistent testing and adjustments to ensure optimal water quality. takeaways Total alkalinity is crucial for stabilizing pH levels in pools. High alkalinity can lead to pH drift, making management difficult. Carbon dioxide plays a significant role in pH changes in pool water. Borates act as a secondary buffer, stabilizing pH against rises. Maintaining a balance between alkalinity and borates is essential for water chemistry. Regular testing of total alkalinity is important for pool maintenance. Understanding the relationship between alkalinity and pH is key to effective pool care. The use of borates can enhance chlorine efficiency in pools. Pool professionals must adapt to changing chemical dynamics in water. A well-balanced pool system leads to predictable water behavior. Sound Bites "Alkalinity is the heart's pacemaker." "You're the one keeping families safe." "Until next time, be good, be safe." Chapters 00:00 Understanding Total Alkalinity in Pool Chemistry 04:30 The Impact of Alkalinity on pH Levels 11:15 The Role of Carbon Dioxide and Borates 20:18 Maintaining Balance in Pool Water Chemistry Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here 🔑 Episode Highlights: Wayne’s Health Update & Podcast Direction Wayne shares a personal health update and how it’s shaping the future of the show. Celebrating Mentorship: Rich Gallo Named Mentor of the Year A heartfelt tribute to Rich Gallo’s impact on the pool service industry and his dedication to mentoring others. Business Wisdom from Rich Gallo Rich opens up about his entrepreneurial journey, lessons learned, and the importance of staying grounded. Teamwork Makes the Dream Work A candid discussion on how collaboration and trust fuel business success. Sponsorships & Product Shoutouts Highlighting key products and sponsors that support the show and the pool service community. Navigating the Pool Industry Insights into insurance, safety, and the unique challenges of managing commercial pool accounts. Understanding Bids & Pricing Tips on how to approach bidding and pricing strategies in a competitive market. The Role of Distributors Exploring how distributors influence the pool business ecosystem. Final Thoughts & Community Engagement A call to action for listeners to stay connected and support each other in the industry. 🛠️ Tools & Resources Mentioned: [Product recommendations and sponsors] [Insurance and safety guidelines for pool businesses] [Mentorship programs in the pool industry] 💬 Join the Conversation: Have thoughts or questions about this episode? Connect with us on social or send us a message! Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here In this powerful conclusion to the two-part episode Clear Water Can Still Kill , Natalie Hood and Dewey Case pull back the curtain on the myths that continue to plague both residential and commercial pool operations. From chlorine “smell” misconceptions to Airbnb water safety, they challenge everything we think we know about clean, safe, and healthy pool water. Dewey explains why clear doesn’t always mean clean—and why that faint haze, that “smells clean” comment, or that once-a-week test schedule could spell serious trouble. Natalie takes it a step further, sharing real-world stories of visiting family pools that reeked of combined chlorine, and why that chemical sting is the ultimate red flag for poor air and water management. Together, they break down: Why public spas can be a microbiological minefield (and why Dewey won’t get in them) The shocking truth about short-term pool rentals and backyard “pool sharing” apps Why HOAs testing once a week isn’t just lazy—it’s dangerous The right testing frequency for both homeowners and pool pros Why water testing at the pool store days later is absolutely not okay How education and continuing certification separate the pros from the pretenders And why a commercial pool isn’t just a “big backyard pool”—it’s a Ferrari compared to a Ford Dewey and Natalie wrap with a reality check: certification is just your driver’s license . The real work is what comes after—continuous education, field experience, and doing the job right even when no one’s watching. Key Quote: “Be better. Earn more.” — Dewey Case Next Week: Natalie returns with The Grit Game’s Jared Medeiros and JD “Positive Vibes” Director to tackle one of the toughest topics in pool care: leak detection. You won’t want to miss this one! Listen on: Apple Podcasts • Spotify • Google Podcasts • Amazon Music • Stitcher #TalkingPoolsPodcast #PoolSafety #MythBusting #PublicHealth #CMAHC #GritGame #PoolPros Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Welcome back to the Talking Pools Podcast — We're opening up the vault and this one snuck out! The real-life challenges and strategies shaping the pool industry. I’m Rudy, here with the always insightful Andrea, and today we’re tackling a topic that every pool pro eventually has to face: how to handle price increases without losing your cool or your margins. This episode isn’t about confrontation — it’s about confidence and strategy. Rudy and Andrea open up about their own experiences dealing with chemical price hikes and share smart, professional ways to push back when suppliers raise costs. They unpack the importance of comparing distributor pricing , shopping competitors , and making informed, data-driven decisions to protect your bottom line. The conversation reminds listeners that questioning a price increase or exploring new supplier options doesn’t make you disloyal — it makes you a smart business owner. It’s not a personal attack on your rep or distributor. It’s simply how responsible professionals keep their companies healthy and profitable. So tune in as we break down the right way to say “no” to a price hike, when to explore your options, and how to do it with respect, tact, and professionalism. Because in this business, just like we say — it’s not personal, it’s just good business. AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% Leslie's Pro Whether your pool care business is residential or commercial, the Leslie’s Pro team is here as your Jack's Magic If you know Jack's you'd have no stains! the 'How to Get Rid of Algae' handbook The most comprehensive guide on algae prevention and remediation you will ever own. CPO Certification Classes Attend your CPO class with Rudy Stankowitz! Online Pool Classes The difference between you and your competition is what you know! Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]

Pool Pros text questions here Lee’s back on home turf (and grand-dad duty) and Shane’s in the chair from New Zealand for a lively episode that starts with a wild Guy Fawkes blackout story and lands on a pressing industry issue: two major distributors have exited the NZ market , leaving pros scrambling for parts, warranties, and sensible logistics. In this episode Cold open: A powder-monkey grandad, one huge bang, and parts of Melbourne go dark 😳 NZ shake-up: Two big distributors stop supplying nationwide—what that means for warranties, spare parts, and service timelines. Reality check on freight: When a book of stickers costs $20 to ship, what will a pump or salt cell run? What to tell customers: Bulk email blast or handle it case-by-case ? Lee explains why targeted, honest comms win. Owning the problem: Why suppliers should proactively notify recalls/faults (shout-out to Fluidra for doing it right). When brands fold: Lessons from the Poolrite era—who actually carries the warranty, and how pros protected clients (and their own reputations). Smart playbook: Vet suppliers for staying power , not just long warranties. Consider buying groups to consolidate freight. Explore becoming a local warranty station to turn pain into pipeline. Key takeaways Don’t panic-email your whole book— inform affected clients individually with options and realistic timelines. Push suppliers to own known issues and send parts proactively; it saves everyone’s face. Strength in numbers: coordinate orders and freight with nearby companies. A long warranty is meaningless if the brand won’t be around to honor it. Got a topic, tip, or rant? Email: [email protected] — Rudy will route it to the right crew. Happy Monday, and stay safe out there! Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: [email protected]