In this episode of The Growth Equation, I had the pleasure of chatting with Sonya McIntyre-Reid, the driving force behind Linchpin Digital. Sonya’s journey is one of transformation and resilience — starting as a solo freelancer with a simple marketing concept called Kiss Marketing, then evolving her business through multiple rebrands into a dynamic, flexible agency that operates remotely across cities and even continents. Her story is a powerful example of how embracing change and refining your business identity can unlock new opportunities for growth. We unpack everything from the practicalities of running a remote team scattered from Brisbane to Canada, to the so-called ‘behind-the-scenes’ stuff that many founders struggle with—cashflow management, pricing, and the sometimes painful but essential financial lessons that come with running your own agency. Sonya opens up about her early mistakes, like undercharging clients and the surprise tax bills that caught her off guard, and how she turned those challenges into systems that support not only sustainability but also profitability. One of the highlights of our conversation was her approach to team management and communication. Sonya swears by daily huddles, clear task management through tools like ClickUp, and regular one-on-ones that keep her whole team aligned and accountable. For any entrepreneur who’s juggling clients, team dynamics, and growing pains while trying to maintain some semblance of work-life balance, Sonya’s insights hit home. If you’re keen to learn how to move beyond simply surviving as an agency to thriving with a lean, efficient team and the right pricing strategy, this episode provides those lessons straight from someone who’s been in the trenches. Connect with Sonya on Instagram @sonya.mcintyrereid and check out Linchpin Digital’s work on LinkedIn for more inspiration. Thanks for listening, and I hope you find this episode as insightful and motivating as I did. Connect with Sonya McIntyre-Reid Company Website: https://mediawords.com.au/ LinkedIn:https://www.linkedin.com/in/sonya-mcintyre-reid-8a28206a/?originalSubdomain=au Connect with us. 👇 Evolve To Grow: https://m.mtrbio.com/evolve-to-grow
