Mobile Handset Fraud

Being sent a shiny new phone when you weren't expecting one sounds great - but it most likely isn't. In this episode, the Scam Secrets team investigate mobile handset fraud - a widespread scam whereby criminals gain access to your telecoms account, then order new phones or tablets once inside. Shari Vahl, Elisabeth Carter and Alex Wood hear from two listeners who thought they were dealing with their mobile provider, only to find out they'd become the latest victims of this manipulative scam. There's also a glimpse into the criminals' techniques thanks to the recording of one of them in action.

PRESENTER: SHARI VAHL PRODUCER: TOM MOSELEY