Using AI to turn Conversations into Revenue: A leader’s guide

Everyone knows AI needs your data to truly work.

But, what about your company's reasoning? 🤔

Buried beneath the modes and models, features and agents is something so fundamental that we almost always overlook it: the friggin gold that is your company's conversations.

It's your expertise. Your secret sauce. Your decision making. Your competitive advantage.

This is what you do about it.

Using AI to turn conversations into revenue: A leader’s guide -- An Everyday AI chat with Dialpad's Jim Palmer and Jordan Wilson

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Topics Covered in This Episode:

1. AI-Powered Communications Platforms Explained
2. Enterprise Data Security in AI Sandboxes
3. Turning Business Conversations into AI Insights
4. Large Language Models for Conversation Analysis
5. Leveraging Unstructured Meeting Data with AI
6. Real-Time Sentiment Analysis for Revenue Growth
7. AI Automation in Contact Centers and Sales
8. Evaluating and Fine-Tuning Language Models Safely
9. Responsible AI Automation and Red Teaming Practices

Timestamps:
00:00 "Turning Conversations into Revenue"

03:31 "AI-Powered Business Communication Platform"

06:16 AI's Expanding Role Everywhere

09:51 Secure Communication and Data Insights

15:46 "AI Innovation and Collaboration"

16:56 AI Hackathon Accelerates Innovation

21:56 Optimizing AI for Accuracy

23:17 AI for Insights and Connections

27:34 "Evaluating and Building AI Trust"

31:46 Preparing for Automation in Business

34:31 "Aria: Model-Agnostic AI Solution"

Keywords:
AI-powered communications platform, Dialpad, large language models, business automation, customer conversations, conversation analytics, structured data, unstructured data, conversational AI, voice data, meeting insights, sales optimization,

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