Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders. https://www.itbusinesspodcast.com/thread/ Discover how Thread is reshaping IT service management with next-gen AI features and hear firsthand business insights that will inspire MSPs to scale smarter and deliver better client outcomes. Matt Linn explains Thread’s new customizable AI voice agent powered by Cartesia. Exclusive scoop: Thread’s service intelligence and memory features for MSPs. How Thread helps eliminate non-billable dispatch roles and boost profitability. Insights into Thread’s PitchIT win, conference success, and major financing round. Best practices for MSP cloud, hybrid, and on-prem services in changing environments. Companies, Products and Books Mentioned: Cartesia AI: https://cartesia.ai IT Nation Connect: https://www.connectwise.com/it-nation/connect AI Service Unleashed (2025): https://www.getthread.com/aisu-2025 AWS: https://aws.amazon.com PitchIT: https://www.connectwise.com/it-nation/pitchit Space Center Houston: https://spacecenter.org SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML SHOW INFORMATION: Website: https://www.itbusinesspodcast.com/ Host: Marvin Bee Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ Become a monthly supporter: https://ko-fi.com/itbusinesspodcast
