In this episode of Culture From the Heart Podcast, hosts Larry Levine and Darrell Amy are joined by Lisa Nichols, CEO of Technology Partners, about the intentional creation of company culture. Lisa emphasizes the importance of core values, which should be more than just words on a wall but lived principles that guide behavior. The company uses the acronym DELIGHT to encapsulate their values, aiming to delight clients, employees, and communities. Lisa also talks about the significance of having hard conversations, as well as the power of communication and alignment within the organization. Additionally, Lisa discusses her podcast and recently published book, 'Something Extra,' which draws inspiration from her daughter and focuses on leveraging individual gifts for broader impact. This episode is a heartfelt exploration into leading with love and creating a workplace where everyone feels valued and invested in mutual success. KEY TAKEAWAYS Culture must be built intentionally; it doesn’t happen by accident. Core values should be lived out, not just displayed on a wall or in a handbook. Elevating your people is the first step to elevating your leadership. Alignment and constant communication are essential for a thriving culture. Leaders must care for and love their people; leadership is about service. Trust and transparency are foundational to a strong organizational culture. Everyone is in the “feelings business”—how people feel matters deeply. Inclusion, team-building, and giving back to the community strengthen culture. Leadership starts with self-awareness and personal growth. QUOTES “If you think you’re the smartest person in the room, you’re probably in the wrong room.” “You cannot lead others until you have figured out how to lead yourself.” “If you don’t love people, you probably should not be a leader.” “Core values can’t just be words on a wall. They truly need to be lived out.” “You cannot love the individual to the point where it’s unloving to the organization.” “Everyone’s in the feelings business.” “Start by elevating the people that have been entrusted to you.” Learn more about Darrell and Larry. Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/ Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/ Connect and learn more from Lisa Nichols. https://www.linkedin.com/in/nicholslisa/ Ready to begin realizing the full potential of your sales team? Hire Great Salespeople with Confidence. SCHEDULE YOUR EXECUTIVE BRIEFING. https://sellingfromtheheart.net/hiring Unlock The Power of Team Growth with Learnit’s Live Training Platform. CLAIM your 45-day trial of unlimited training now! https://www.learnit.com/lp/culture Stop gambling on interviews. Combine analytics with a sales recruiting system to screen out non-performers so you only interview candidates that can become great salespeople. https://hiringguide.salesindex.ai/
